06 · Ongoing Support
The same person after the sale as before it.
One local person who answers, before and long after the sale.
The Detail
Ongoing Support, Explained
The difference between a payments provider and a payments person is what happens on the day something goes wrong.
Atlas is founder-led and local. You have a mobile number, a name and someone who can be at your door rather than an account manager you have never met.
What's Included
- A direct mobile number and WhatsApp, not a ticket queue
- On-site help across Nottinghamshire, Derbyshire and South Yorkshire
- Rate reviews so your pricing does not quietly drift
- Help with chargebacks, refunds and statement questions
- Staff retraining when your team changes
- Menu, product and till changes as your business moves
Who It's For
- Owners who have waited on hold during service
- Teams with high staff turnover who need retraining
- Multi-site operators wanting one named contact
- Anyone who wants a human answer to a simple question
Common Questions
Three Quick Answers
Who do I actually ring?
Jamie, on 07543 804 014. If it is out of hours, WhatsApp is usually the fastest way to get a reply.
Do you charge for support visits?
No. Looking after the kit and the rate we put in is part of the job, not an extra.
What if I move premises?
Tell us early and we will move the setup with you, including reprogramming the till and re-testing the terminals.
Free Statement Review
Ready To Pay Less For Your Payments?
Free statement review. A clear like-for-like quote. No pressure, no call centres.